Employee assistance provider reveals results of pilot program with nearly 250 client organizations, increasing workforce engagement and reducing absenteeism and stress
MILWAUKEE, WI / August 4, 2011 - Employee assistance programs continue to be a popular benefit; however, employers have struggled to identify a reliable way to measure their effectiveness.
Enter the Workplace Outcomes Suite (WOS)-a comprehensive measurement tool that focuses on employee absenteeism, presenteeism, life satisfaction, work engagement, and workplace distress. Empathia, Inc., has piloted WOS as a standard-of-care practice with 241 client organizations, and the results are examined in a new white paper from the employee assistance provider. Titled "The Workplace Outcomes Suite:
Measuring the Real Impact of Employee Assistance," the report is available for free download by visiting http://www.empathia.com/whitepapers/20110804.php.
The WOS has already identified significant increases in employee engagement and life satisfaction, matched by a marked drop in absenteeism and stress. The new paper examines Empathia's findings, the unique approach of the WOS questionnaire and the benefits of the nine-question format that Empathia has employed instead of the longer 25-question format.
The scientifically-validated questions, developed by Chestnut Global Partners scientist Dr. Richard Lennox, revolve around five themes:
absenteeism, work engagement, work satisfaction, life satisfaction and workplace distress. The questionnaire is administered at the initial EAP assessment, final follow-up and approximately four weeks after the final follow-up.
Philip Chard, president and chief executive officer of Empathia, notes that EAP providers typically illustrate value by turning to utilization rates, client referrals, satisfaction surveys or even employee click-throughs on a Web site. However, none of these truly address whether employees have become more productive at work as a result of having overcome depression, stress, substance abuse, marital conflicts or other challenges to their emotional well-being.
"While many vendors have created their own proprietary measurement tools, most are not validated by a third party," said Chard. "Employers and HR professionals expect well-researched, statistically valid and reliable metrics that credibly support the value of workplace services."
The scientifically validated questionnaire also enhances the EAP client experience by:
- Providing a framework for setting goals/objectives and seeing results
- Sustaining longer term positive behavior change
- Providing counselors with data that indicates their involvement was effective and useful
About Empathia, Inc.
Empathia provides behavioral health solutions that improve the well-being, safety and productivity of organizations and individuals.
The company collaborates with private and public sector entities from expansive Fortune 500 corporations to small businesses in addressing a diverse range of needs: employee assistance, disaster response and planning, work-life balance, employee relations, leadership development, training and benefits support. Founded in 1982 under the name NEAS, Empathia has distinguished itself as a quality leader dedicated to creating a superior customer experience for both client organizations and employees. For more information, visit www.empathia.com.
Media Contacts:
Carrie Reuter
Empathia, Inc.
866-332-9595
creuter@empathia.com
Elrond Lawrence
HRmarketer for Empathia
831-632-2183
elawrence@fishervista.com
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